support:start
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Support
School of the Osage utilizes osTicket for support ticketing.
Prioritization
Priority Matrix
Urgency - How quickly does the fault need to be resolved? What does it cost if it doesn't get resolved?
Impact - Severity of the fault. How many users are affected?
| Impact | ||||
|---|---|---|---|---|
| High | Medium | Low | ||
| Urgency | High | Emergency | High | Medium |
| Medium | High | Medium | Low | |
| Low | Medium | Low | Low | |
support/start.1696823919.txt.gz · Last modified: Sunday, October 08, 2023 10:58 PM by Nathan C. McGuire