Differences

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--- support:start [Sunday, October 08, 2023 11:03 PM] – [Table] Nathan C. McGuire
+++ support:start [Sunday, October 08, 2023 11:08 PM] (current) – [Priority Matrix] Nathan C. McGuire
@@ Line 7: / Line 7: @@
 ==== Priority Matrix ====
-Urgency - How quickly does the fault need to be resolved? What does it cost if it doesn't get resolved?
+Urgency - How quickly does the fault need to be resolved?
 Impact - Severity of the fault. How many users are affected?
@@ Line 17: / Line 17: @@
 | :::      ^ Medium  | Work functions impaired; workaround in place  | <color #ff7f27>High</color>                       | <color #00a2e8>Medium</color>     | <color #22b14c>Low</color>     |
 | :::      ^ Low     | Inconvenient                                  | <color #00a2e8>Medium</color>                     | <color #22b14c>Low</color>        | <color #22b14c>Low</color>     |
+==== Service Level Agreements (SLA) ====