* Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
* Build rapport and elicit... id in problem resolution.
* Manage user-account information and group mappings in Active Directory and relate... ues as required.
* Ability to absorb and retain information quickly.
* Ability to present ideas in user-fri
ucational program.
Provide current, cutting-edge information to support decision-making on academic and admini... d programs and applications including the student information system and other applications (ex. Canvas, studen
