Table of Contents

Helpdesk Administrator

Support Specialist and Helpdesk Administrator Minimum Starting: 38-44k commensurate with experience

ESSENTIAL FUNCTIONS

The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics and help request tracking tools, as well as require that the individual give hands-on help at the desktop level. The Support Specialist is also in charge of regulating and keeping track of incoming tickets, escalating and delegating tasks to the proper individual(s).

Operations and Support

End-User Documentation

KNOWLEDGE/SKILLS

Acquisition & Deployment

RESPONSIBILITY/OVERSIGHT

COMMUNICATIONS/INTERPERSONAL CONTACTS

WORKING CONDITIONS/PHYSICAL EFFORT